A voodoodreams withdrawal is a short job in the cashier, and the steps above show the order. What takes time is usually not the request itself but the checks and the payment method behind it, so it helps to have everything ready before you start.
Have these to hand:
- Your login details for VoodooDreams's own website.
- A verified account, or the documents to verify it: Photo ID and Selfie holding ID (face verification).
- A payment method that supports withdrawals and is in your own name.
- An amount of at least £20, and no more than the maximum for your method.
The sections below explain what happens after you submit the request, which problems come up most often, and how to keep the account secure while you do it.
What happens between your request and the payout
Identity checks come first
VoodooDreams holds a UK Gambling Commission licence, and a UK-licensed operator must verify your age and identity. For withdrawals, that means a verified account is part of the process: VoodooDreams asks for Photo ID and Selfie holding ID (face verification). The selfie is a face check that matches you to the photo on your ID.
If you have not been through verification yet, do it before you ask for a payout. That keeps the checking from sitting between you and the money, and it is the most common reason a first withdrawal takes longer than expected. The verification guide covers the documents in more detail.
Limits and processing time
The minimum withdrawal is £20. The maximum is £10,000 to £20,000 depending on method, which means the ceiling depends on the method you pick. If your balance is below the minimum, you cannot withdraw it yet. If you want to take out more than your method allows, you will need to split it across requests or use a method with a higher ceiling.
Processing time: Up to 72 hours. Plan around that figure rather than expecting an immediate payout. After VoodooDreams releases the money, the speed at which it appears in your account also depends on your bank or e-wallet, which VoodooDreams does not control.
Choosing a method
Withdrawals are available to debit cards (Visa/Mastercard), PayPal, Skrill, Neteller and Bank Transfer / Trustly. Paysafecard can be used to deposit but not to withdraw, so if you funded your account with it, you will need one of the other methods for the payout. Credit cards cannot be used for gambling in Great Britain, so a card payout goes to a debit card.
A few practical points on choosing:
- Pick a method that is registered in your own name. The name on the payment method should match the name on your VoodooDreams account.
- Check the limits table above for the method you plan to use, because the maximum differs between methods.
- If you want to see how deposits compare, the deposits guide covers the same methods from the other direction.
You can confirm VoodooDreams's licence on the Gambling Commission register. The wider picture is in is VoodooDreams legit?.
18+ · T&Cs apply
Common problems and what to do
The withdrawal has not arrived
First, compare the date of your request with the processing time: Up to 72 hours. If that period has not yet passed, the request is still within the normal range and there is nothing to fix. If it has passed, contact support with your username, the amount, the method and the date of the request.
If you have not completed verification, finish that first. A payout cannot move forward while the identity checks are open, so a late withdrawal on an unverified account is often a documents issue rather than a payment fault.
A document is rejected
Rejections are usually down to image quality rather than the document itself. Before you upload again, check that:
- The photo ID is current and not expired.
- All four edges of the document are in the frame, with no glare covering the text.
- The selfie shows your face clearly, with you holding the same ID you uploaded.
- The name and date of birth match the details on your account.
Upload documents only through your VoodooDreams account. If a second attempt is also refused, ask support what exactly is wrong with the file instead of sending the same image again.
The request will not go through
The usual causes are simple. The amount may be below £20 or above the maximum for that method, or you may have chosen Paysafecard, which is not available for withdrawals. Change the amount or switch to a method that supports payouts and try again.
If the method itself is rejected, check that it is in your name. Payments to a card, e-wallet or bank account that belongs to someone else are not something you should try to arrange.
You cannot log in to request the withdrawal
Use the password reset on VoodooDreams's own login screen. Our login guide explains how access works. Do not follow a reset link that arrives from an unexpected sender, and never type your details into a site you reached through a search ad or a message you did not expect.
When to contact support
Live chat and email are both available, and support is available 24/7. Write to support when a withdrawal is outside the processing time, when a document keeps being rejected, or when you do not understand why a request was refused. Keep your message specific: the date, the amount, the method and what you have already tried. You can reach the casino through visit VoodooDreams and open support from your account.
Keeping the account secure and in control
Enter your password only on VoodooDreams's own website. This site has no login form, so any page that asks for your password here is not part of it. Use a password you do not use on other accounts, and do not share your login or your verification documents with anyone.
Before you upload ID, keep it where you can reach it, in good light, and make sure the details you registered with match it exactly. Mismatched spellings of a name or address are an easy way to cause a delay that has nothing to do with the casino.
A withdrawal is also a sensible moment to check the safer gambling tools that are available to you. The safer gambling page explains them in plain terms, and GamCare offers support if gambling is starting to feel like more than entertainment.
Finally, ask for the payout through the method you intend to use rather than trying several in a row. One clear request with the right amount, a matching name and a verified account is the simplest route to a straightforward payout.