The questions players ask most
Payments and deposits
VoodooDreams accepts Debit Card (Visa/Mastercard), PayPal, Skrill, Neteller, Bank Transfer / Trustly and Paysafecard. Paysafecard can be used for deposits only, while the other methods listed can also be used for withdrawals, so check which ones you plan to use before you start. If you pay by card, it must be a debit card, because credit cards cannot be used for gambling in Great Britain. The deposit guide walks through paying in and explains what to check before you confirm an amount. It is worth keeping a note of each deposit, with the date, amount and method, so your payment history is easy to match against your account later.
Withdrawals
The minimum withdrawal is £20, which is the smallest amount you can request as a payout. Check your balance against that figure before you ask for money back, so you do not start a request that cannot go through. Withdrawal time is Up to 72 hours. The withdrawals page explains how to request a payout and what to have ready before you do.
Identity checks
VoodooDreams requires identity verification, and UK-licensed casinos must check age and identity before a customer can deposit or play. That check comes before your first payment, not at the point of withdrawal. The verification guide explains what to prepare for the check and how to submit it.
Licence and safety
VoodooDreams holds UK licence number 048695-R-327029-014, issued to SuprPlay Limited. You can look the number up on the Gambling Commission register and check that the operator name matches. Is VoodooDreams legit goes through the licence and the operator in more detail, while is VoodooDreams safe looks at the protections available to you as a player. UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and GAMSTOP covers UK-licensed online casinos. The safer gambling page explains how to use these tools.
Games
VoodooDreams draws its games from 103 providers, including NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Thunderkick, Big Time Gaming, Light & Wonder, Playson, ELK Studios, Push Gaming, Relax Gaming, Inspired Gaming, Games Global, Reel Kingdom, Hacksaw Gaming, Stakelogic and OnAir Entertainment. The live casino is part of the lobby, and the live casino page explains the live games and how a round runs from start to finish. Check the rules and the way a game pays before you start it, since these differ from one title to another. There is no iPhone app and no Android app, so on a phone or tablet you play through the mobile version in your browser. The games page is the place to start if you are choosing between slots, table games and live games.
If a deposit or withdrawal does not look right, note the amount, the date and the payment method before you contact support. Those three details help the team find the transaction.
Contacting VoodooDreams support
VoodooDreams offers live chat and email, and support is available 24/7. Use live chat for a question you want answered while you are still online. Use email when you want a written record of the conversation.
A clear first message saves time on both sides. Include:
- the email address on your account
- a short description of the problem and when it started
- for a payment query, the date, amount and payment method
- any error message, ideally as a screenshot
- the device and browser you were using
Write everything in one message where you can, rather than sending several messages with new details. That way each reply deals with one issue, and the team can see the full picture at once. If the reply does not solve the problem, write again and keep any reference number support gives you, so the earlier conversation can be found.
Keep a note of the date and time of each conversation, along with any reference number. A written summary is useful if you need to raise the matter again later. The contact page lists the details to send, and the terms and conditions set out the rules behind a payment or bonus question, so check them before you write if your question is about a condition.