Verifying your VoodooDreams account means sending copies of documents that show who you are. The steps above set out the order. This guide covers what to have ready before you start, what happens behind each step and what to do if the process stalls or a file is turned down.
Before you begin, look at the documents you will need: Photo ID and Selfie holding ID (face verification). Have them to hand, in good light, with every edge of each document visible. Clear copies usually avoid a second round of uploads, and that round is where most of the waiting builds up.
Logging in happens only on VoodooDreams's own website. This site does not have a login form, so you will need to open the casino directly when you are ready to start. If you get stuck partway through, support is available by live chat and email, 24/7.
What stands behind the verification steps
Every UK-licensed operator must verify age and identity before a customer can deposit or play. That is why the verification section comes early, and why the steps above ask for documents before any money moves. Verification is a condition of using the account, not an optional extra.
The check has two main parts. The first confirms that you are 18 or over. The second confirms your identity against the documents you send. Enter your details exactly as they appear on those documents, including the spelling of your name, so that the two match from the start.
The documents VoodooDreams asks for are Photo ID and Selfie holding ID (face verification). The photo ID is a clear copy of a photo document that shows your name, date of birth and photograph. The selfie holding ID is a photo of you holding that same document beside your face, so the check can compare the person in the photo with the person named on the ID. Use the same document in both images where it is asked for.
Payment methods are part of the same picture. The name on a payment method should match the name on your account. If you plan to use a bank account or e-wallet, check that it is in your own name before you try to deposit, because a method in someone else's name will not match your account.
Deposits and withdrawals both depend on a confirmed account, so verification is worth finishing before you need either. The how to make a deposit guide explains the options once you are ready. Withdrawals have their own rules, and the withdrawal process guide covers how a request is made after your account is confirmed.
The steps above say to wait for confirmation before you request a withdrawal, and that is worth taking seriously. Verification can take longer than you expect, so do not leave a withdrawal to the last moment. Plan around the check rather than trying to rush it.
You can check the operator's licence on the Gambling Commission public register. Look for the licence details on the register before you share personal documents with any website that claims to be VoodooDreams. The register lists the licence holder by name and reference, so you can confirm the entity you are dealing with.
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When verification gets stuck
The most common frustration is a document that is turned down. If that happens, check three things: whether the photo is sharp and well lit, whether every corner and detail of the document is visible, and whether the details on it match your account. Once you have corrected the problem, upload a fresh copy rather than resending the same file.
Do not send edited, cropped or altered images. A document that has been changed in any way is likely to be refused again, and repeated uploads of altered files can cause more delay, not less. Use the original document, photographed or scanned as it is.
The selfie check can fail for simple reasons. Hold the ID steadily beside your face, with both clearly visible, and make sure the lighting does not hide your features or the text on the document. Remove anything that covers your face, such as sunglasses or a hat. Take the photo again in a bright room if the first attempt is blurred.
If the check is taking longer than you expected, contact support rather than submitting the same documents again and again. Live chat suits a question you need answered during your session. Email is better when you want a written record of what you sent and when, and it is useful if you need to explain a problem in detail. Both channels are available 24/7.
If a payment method is refused after your account is confirmed, check that it is in your own name and that the name matches the account. A payment method in someone else's name will not match. If the problem remains, ask support to explain what they need from you before you try another option.
Verify with your own documents only. Using someone else's ID, or asking a friend to pass a check on your behalf, will cause problems with your account and with any withdrawal you later request. If you are unsure whether a document is accepted, ask support before you upload it.
Keep copies of what you send. A note of the date, the document type and the channel you used will help if you need to follow up. This is simple record keeping and takes a minute.
Keeping your account secure and in control
Enter your password only on VoodooDreams's own website. Do not share it with anyone, including people who contact you claiming to be from support. If a message asks for your password, do not reply, and contact support through the channels listed above to check.
Send your documents only through VoodooDreams's own website. Do not send photos of your ID to unknown email addresses or to people messaging you on social media. Anyone who has your ID and personal details can attempt to open accounts or take over yours, so keep the originals private and share copies only where they are needed.
Every UK-licensed operator must offer deposit limits, time-outs and self-exclusion, and GAMSTOP covers all UK-licensed online operators. Set a deposit limit before you begin playing, and read the safer gambling page for the tools that are available and how to use them.
Do not treat verification as a step to rush. A few minutes spent checking the documents and details before you upload them will save time later, and it keeps your account in good order from the start. No specific speed is promised for confirmation, so plan around the process as it runs.
If gambling stops being an enjoyable activity and you feel you need help, GamCare offers free support and runs the National Gambling Helpline. Speaking to someone early is a sensible step, and you do not need to have reached a crisis to ask.
Visit VoodooDreams when you are ready to start, and keep your documents to hand so the process can move forward without interruption.