If you want to know how the VoodooDreams sign up works, the numbered steps above give the order: register on the website, enter your details, complete the identity check and, if you want the welcome offer, make a deposit. This page covers what sits behind those steps and what to do when one of them does not go smoothly.
Before you start, have three things ready. You need to be 18 or over, you need a photo ID that is valid and in your own name, and you need a device that can take a clear photo of you for the selfie check. If you plan to deposit straight away, have your payment method ready too, and check that the name on it matches the name you register with.
The welcome offer is shown in the key terms above, and T&Cs apply. The offer has its own page, welcome bonus, if you want to read about it before registering. Registration does not depend on taking the offer, so you can read the terms first.
What happens behind the registration steps
Registration at VoodooDreams is more than filling in a form. Identity checks are a required part of the process, and the details you enter are compared with your documents. That is why accuracy matters more than speed: a typo in your name or date of birth is the most common reason for a check to stall.
Age and identity
You must be 18 or over to register. In the UK, licensed operators have to verify age and identity before a customer can deposit or play, so expect this step whichever way you join.
VoodooDreams may ask for Photo ID and Selfie holding ID (face verification). The two items do different jobs. The photo ID shows who you are and your date of birth. The selfie holding your ID, a face verification, links that document to the person registering. Both need to be clear, current and in your own name.
For the full detail on documents and what to do after you upload them, see the verification guide.
The name on your account should match the name on your ID, and any payment method you use should be in the same name. This is general advice rather than a rule about one payment type: mismatched names are a frequent cause of delays at any UK casino. Use your legal name, not a nickname or a shortened form, and copy your address exactly as it appears on your documents.
Use an email address that you check regularly and a phone number you can still access. These are the details you will rely on if you need to prove the account is yours later.
What can take time
Uploading documents is quick, but the review of those documents is not something you control. Photos that are blurry, cropped, dark or showing glare are the most common reason a review takes longer than expected. A document with an edge cut off, or a selfie where the ID is not readable, may need to be sent again.
The facts do not give a guaranteed review time, so do not plan around one. If you want to use the welcome offer, read its terms before you deposit and allow for the check to take as long as it needs.
Choosing how to pay
The deposit step comes after registration and has its own page: making a deposit. Payment methods differ in what they need from you, so check the cashier for the options available to you and the limits shown there. Use only payment methods in your own name.
You can check the operator's licence on the Gambling Commission public register before you register. Our guide Is VoodooDreams safe? covers licensing and safety in more detail.
18+ · T&Cs apply
Common problems and what to do
Most sign-up problems come down to a mismatch in details, a poor-quality image or a payment that does not go through. Each has a practical fix.
Your details are not accepted
If the form rejects your details, check them against your ID, letter by letter. Look for a swapped digit in your date of birth, a missing middle name, a postcode typed incorrectly or an email address with a typo. If the form accepts your details but the later check does not, the difference is usually between what you typed and what is printed on the document.
Do not use someone else's details, a different name or a made-up date of birth to get through. The checks exist to confirm that you are who you say you are, and wrong details cause more delay than correct ones.
A document or selfie is rejected
If a photo is rejected, retake it rather than resubmitting the same file. Place the document on a plain, flat surface in good daylight, make sure all four corners are visible and avoid flash glare on the laminate. Check that the text is readable when you zoom in. For the selfie, hold your ID next to your face so that both are clear in the frame.
Send the document types VoodooDreams asks for, not alternatives you think should be accepted. If you are unsure which document to send, ask support before you upload. The verification guide lists what to do next.
A payment does not go through
If a deposit fails, check the basics first: the card or account details, the name on the payment method and whether there are enough funds. Banks sometimes block gambling transactions or ask you to confirm a payment in your banking app, so look there before trying again. Repeating the same failed payment several times rarely helps and can make your bank more cautious.
The deposit guide explains how deposits work and what to check before you try another method.
If you cannot get into your account after registering, the problem is usually the email address or password. Make sure you are on VoodooDreams's own website, and check for a typo in the email address you used. The login guide covers what to try next.
If you are unsure whether you completed registration, do not create a second account. Contact support and ask them to check.
Bonus questions
If your question is about a bonus rather than registration, the welcome offer is covered on its own page. Questions about no deposit bonus codes have a separate page too; T&Cs apply to any offer.
When to contact support
Contact support when the fixes above have not worked, an upload keeps failing, or you cannot tell which step you are on. VoodooDreams offers live chat and email, and support is available 24/7. Live chat suits quick questions. Email is better when you need to attach screenshots or explain a longer problem.
Give your account email, a short description of what happened and, if there was an error message, the exact wording. Never include your password in a message. The contact page has more on getting in touch.
Keeping your account secure and under control
Enter your password only on VoodooDreams's own website. This site does not have a login or registration form, and VoodooDreams will not need your password in an email, a chat or a call. If a message asks you to confirm your login details through a link, go to the casino directly instead.
Choose a password you do not use anywhere else, and keep your email account just as secure, because it is the way back into your casino account. Avoid registering or logging in on shared computers or public Wi-Fi.
Keep your documents ready and up to date. If your ID is close to expiring, renewing it before you register saves a rejected upload later. Store the photos somewhere private, and delete copies from shared devices once you have sent them.
Decide on a deposit limit before you make your first deposit, and treat it as a ceiling rather than a target. UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and GAMSTOP covers all of them. The safer gambling page explains the tools, and you can register with GAMSTOP at any time.
If you use a phone or tablet, use VoodooDreams's mobile site, keep your device locked and keep your software updated. The mobile guide covers playing on a phone.