To complete a voodoodreams login you need the email or username and the password you registered with, plus a browser on your phone, tablet or computer. The steps above show the order; the sections below cover what sits behind them and what to do when your details are not accepted.
VoodooDreams has no iPhone app and no Android app, so you sign in on the website. On a phone that means your mobile browser, and the mobile version page explains how play works there.
Before you start, have these ready:
- the email address or username you used at registration
- your password, or the password manager that stores it
- your verification documents, in case you are asked for them
If you have not created an account yet, sign up first. Logging in happens only on VoodooDreams's own website. This page has no login form, so the visit VoodooDreams link is the way to reach the site from here.
What happens behind the login
Reaching the right website
A login is only as safe as the page you type it into. Copycat sites exist for most well-known casinos, and they look convincing. Reach VoodooDreams through the link on this page or through a bookmark you made yourself. Do not follow links in emails, texts or social media messages that ask you to "confirm" or "unlock" your account.
Before you enter a password on any page, look at the address bar. It should show the correct brand name and a secure connection. If you want to check that the operator is licensed, you can look it up on the Gambling Commission public register. Our guide on whether VoodooDreams is safe covers the licence and safety points in more detail.
Website only, no app
VoodooDreams has no iPhone or Android app. That affects login in one practical way: any app in a store that offers a "VoodooDreams login" is not from VoodooDreams, and you should not enter your details in it. The only places to sign in are the website on desktop and the website in a mobile browser.
On a phone, a bookmark or a home-screen shortcut to the website you reached through a trusted link saves you from typing the address each time. It also stops you landing on a lookalike by mistake.
Your login details
You sign in with the email or username and the password you chose when you registered. Passwords are usually case-sensitive, so a capital letter in the wrong place is enough to fail a login. The same goes for a stray space copied from a note or a message. If you are unsure which email address you used, think through the addresses you normally register with before you try repeatedly.
Identity checks
UK-licensed operators must verify age and identity before a customer can deposit or play, and VoodooDreams requires identity verification. Verification uses Photo ID and Selfie holding ID (face verification). The selfie holding your ID is a face check: a clear photo of you holding the same ID you submitted, so the two can be matched.
Your verification guide covers the process in full. For login purposes, the useful habit is to prepare early: have the ID to hand, in good light, so you are not searching for it when the request arrives.
Names and payment methods
Later on you will use the cashier to pay in and cash out. As general advice, use payment methods that are in your own name, and keep the details on your account consistent with your ID. Mismatches are a common reason for questions from any operator. The deposit guide and the withdrawal guide cover the payment side.
What takes time
Logging in itself needs only your details. What can take longer is anything that depends on a person or a document: a rejected photo, a support query, a verification check. The facts do not give a time for any of these, so plan on the basis that they are not instant. If you need to be able to play or access your account at a particular time, do not leave sorting out login or verification until the last moment.
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Login problems and how to fix them
You forgot your password
Use the password reset option on the login screen, as shown in the steps above. Do it only on the VoodooDreams website. If you start a reset from a message in your inbox you did not ask for, stop: that is a common phishing tactic.
When you choose a new password, make it one you have not used anywhere else. A password manager can generate and store it, so you will not be tempted to reuse an old one.
Your details are rejected
Work through the common causes before anything else:
- the wrong email address or username, such as an old address you no longer use
- a password typed with caps lock on, or with a space added by copy and paste
- autofill filling in an old, saved password
- an expired saved password in your browser or password manager
Type the details by hand once, slowly, and look at them with the "show password" option if the login page offers one. If it still fails after one or two careful tries, use the password reset rather than guessing again. Repeated wrong guesses solve nothing, and trying many variations makes it harder to remember which one you really chose.
The page does not load or behaves oddly
Start with the basics: check your connection, then reload the page. If that does not help, try another browser, or restart the one you use. Out-of-date browsers and stale saved data can cause pages to fail, so updating the browser or clearing the site's saved data is a reasonable next step. Switching between Wi-Fi and mobile data sometimes helps too.
Avoid using a VPN or a shared network that blocks gambling sites while you troubleshoot. If the same problem appears on two different networks and two browsers, contact support rather than carrying on.
A message asks for your password
No genuine support agent needs your password. If an email, text, chat message or phone call asks for it, treat it as a scam, even if it uses the VoodooDreams name and logo. Do not click the link. Go to the website through your bookmark or the visit VoodooDreams link, and tell support about the message if you wish. If you have already entered your password on a page you now doubt, change it immediately on the real site, and change it anywhere else you used it.
A verification document is rejected
Check the basics. As general advice, the whole document should be in the frame, the text should be sharp, there should be no glare over the photo or numbers, and the document should be valid and not expired. For the selfie holding ID, your face and the ID should both be clearly visible in the same photo.
Photograph the document on a plain surface in daylight and send it again. If it is rejected a second time, ask support what was wrong rather than resubmitting the same image. The verification guide has more detail.
When to contact support
If the reset does not work, your correct details are refused, or the site will not load on more than one network, contact support. VoodooDreams support is available by live chat and by email, 24/7. The contact page has more on getting in touch.
To save time, include:
- your username or registered email address
- the device and browser you are using
- the exact wording of any error message
- what you have already tried
Do not include your password, your full card number or your security code in a message.
Keeping your account secure
Use a password you use nowhere else. If another site is breached, criminals try the same email and password combinations on casinos. A password manager makes a long, unique password easy to live with.
Enter it only on VoodooDreams's own website. Type the details only after you reached the site through your bookmark or the visit VoodooDreams link. If a page looks slightly wrong, close it and start again.
Protect the email account too. Your email address is the key to most resets. If someone gets into it, they can take over other accounts, so give it a strong password of its own.
Keep your phone and browser up to date. Updates close security gaps, and they matter more when your phone also holds your banking apps and messages. Set a screen lock and do not leave a signed-in session open where others can pick the phone up.
Log out on shared devices. On a family computer, a work machine or a public one, sign out and do not let the browser save the password. Better still, do not log in to a gambling account on such a device.
Avoid public Wi-Fi for logging in. Use your mobile data or a network you trust when you sign in or deal with payments.
Keep your documents ready. Keep the Photo ID and Selfie holding ID (face verification) in a form you can find quickly, so a request from the verification team does not turn into a search through drawers and photo folders.
Set limits before you need them. UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and GAMSTOP covers all UK-licensed online operators. A deposit limit set while you are calm is easier to keep than one you try to arrange mid-session. Our safer gambling page explains the tools, and GAMSTOP and GamCare are there if gambling stops being fun.
Gambling is entertainment that costs money, so check that your login habits and your limits suit your budget as well as your convenience.