To make a VoodooDreams deposit, log in, open the cashier, choose a payment method, enter the amount and confirm, as set out in the steps above. This page covers what to have ready, what sits behind the payment screen and what to do when a deposit does not go through.
The methods on offer are Debit Card (Visa/Mastercard), PayPal, Skrill, Neteller, Bank Transfer / Trustly and Paysafecard. The table above shows which of them also work for withdrawals. Check it before you pick one, because one method on the list works for deposits only.
Have these ready before you start:
- Your VoodooDreams login details. If you have no account yet, sign up first. If you cannot get in, the login guide covers it.
- A payment method registered in your own name.
- Your identity documents, in case verification is needed: Photo ID and Selfie holding ID (face verification).
- A few uninterrupted minutes, so you can finish the payment without switching between apps.
What happens behind a deposit
The steps look short, but there are three things behind them: who you are, whose money it is and which method you use.
Identity and age checks
VoodooDreams requires verification, and a UK-licensed operator must confirm your age and identity before you can deposit or play. The documents are Photo ID and Selfie holding ID (face verification). Photo ID shows who you are and your age, and the selfie holding your ID lets the operator match your face to the document.
It helps to prepare these before your first deposit rather than after, so you are not stuck halfway through. The verification guide goes through the documents in more detail.
The name on the payment method
As general advice, deposit only from a card, wallet or bank account that is in your own name. The name on the payment method should match the name on your VoodooDreams account and your ID. A mismatch is one of the most common reasons for a payment to be declined or for a later query. A method that belongs to a partner, friend or relative will cause trouble even if the money is yours to use.
How the methods differ
The list covers three kinds of method, and they behave differently in practice.
- Debit Card (Visa/Mastercard). The payment is taken straight from your current account. Only debit cards are accepted for gambling in Great Britain, so a Visa or Mastercard credit card will not work.
- PayPal, Skrill and Neteller. These are e-wallets. The money comes from the wallet balance or from whatever you have linked to the wallet, so the wallet must be set up, funded and verified with its provider before you open the cashier.
- Bank Transfer / Trustly. The payment is made from your bank account, and you normally approve it with your bank, so keep your banking login or app to hand.
- Paysafecard. This is a prepaid voucher method. It works for deposits only, so you need a second method on the list when you want to withdraw. The withdrawals guide explains how cashing out works.
Limits, amounts and confirmation
The table above shows the limits and requirements. The cashier also shows the amount boundaries for the method you pick, so read them before you type a figure. After you confirm, wait for the confirmation before you assume the payment has gone through. Pressing confirm twice can lead to a duplicate payment.
Deposits and offers
If you are depositing with an offer in mind, read its conditions on the welcome bonus page before you pay. Wagering, minimum deposit and time limits are set by the offer, not by the payment method. T&Cs apply.
18+ · T&Cs apply
If a deposit does not work
Most failed deposits come down to a handful of causes. Work through them in this order.
The payment is declined
Check the basics first: the card number, expiry date and security code, the available balance, and that the name on the method matches your account. If everything matches, the bank may be declining the payment on its side. Some banks block or query gambling transactions, and the bank is the only one who can tell you why. Calling the bank or checking its app often clears it up.
If a method keeps failing, try another from the list instead of repeating the same attempt several times. A credit card will always fail, so do not try one.
The money has left your account but the balance has not changed
Do not pay again. Look at your bank or wallet statement and check whether the payment is pending or completed. If it has been taken and is not showing in your VoodooDreams account after you refresh the page or log out and in again, contact support. Give them the amount, the method, the date and time, and a screenshot or reference number of the payment.
Verification is holding things up
If the cashier asks for documents, upload them as requested. Photos are rejected most often because they are blurry, cropped, dark or show glare over the details. Lay the ID flat in good light with all four corners in view. For the selfie, hold the ID next to your face so both are clearly visible. The required documents are Photo ID and Selfie holding ID (face verification). If a document is rejected, read the reason given, correct that one point and upload it again. The verification guide has more.
You cannot log in
If you cannot reach the cashier because you cannot log in, use the login guide rather than creating a second account. A duplicate account tends to create more problems with identity checks and payments than it solves.
When to contact support
Contact support when a payment has left your account and is not credited, when a document keeps being rejected, or when the cashier shows an error you cannot resolve. VoodooDreams has live chat and email, and support is available 24/7. Live chat suits a quick question. Email suits a case where you want to attach a statement or screenshots. See the contact page for the details.
Keeping your account and deposits under control
Enter your password only on VoodooDreams's own website or app. Do not follow links in messages or emails to a payment or login page, and never give your password or full card details to anyone, including a person who says they are from support. Use a password you do not use anywhere else.
Keep your documents and payment details tidy: use the same name everywhere, keep your ID in date and keep clear photos of your documents on your device so you can respond quickly if asked. Check your bank or wallet statement now and then so you spot any payment you do not recognise.
Gambling is entertainment that costs money, so decide how much you are comfortable spending before you open the cashier. UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and GAMSTOP covers all UK-licensed online operators. A deposit limit stops a deposit from going above the amount you set. The safer gambling page explains the tools available.
Before you confirm any deposit, look at the method, the amount and the account name on the screen. If anything looks wrong, stop and contact support.